Shipping policy

At Wilson Gerard Jewelry, we prioritize delivering your jewelry safely and efficiently so you can enjoy your fine piece as soon as possible. Please read our shipping policy for more details.

Manufacturing Time

✧ Standard Manufacturing Time:
Our manufacturing time is up to 2 business weeks, which allows us to meticulously craft your custom piece.

✧ Rush Service:
Yes, we offer a rush order service to ensure your jewelry arrives in time for the most special moments. For an additional $100 charge, please contact us to confirm the exact manufacturing and delivery timeline. Reach out to our team at hello@wilsongerard.com for assistance.

Shipping Information

✧ Shipping Partners:
We use UPS and FedEx as our trusted shipping partners to deliver your jewelry to the United States, Canada, the United Kingdom, and Australia. Both carriers ensure reliable and secure delivery. We deliver our jewelry all over the world.

✧ Shipping Time:

  • Once your jewelry is ready and shipped, the delivery typically takes 5 to 7 business days.
  • Please note that shipping times may vary based on your location and customs procedures.

✧ Duties and Taxes:
The customer is responsible for any duties or taxes collected by the local government upon delivery. These charges vary depending on the country and customs laws. We recommend checking with your local customs office for more information.

✧ Shipping Insurance:
We fully insure all shipments for the final purchase price. Your jewelry will be protected during transit until it reaches your doorstep, where a signature will be required upon delivery to confirm receipt.

✧ Delivery Exceptions:

  • Shipping Delays: We are not responsible for any shipping delays caused by the carrier due to circumstances such as severe weather or other unexpected conditions.
  • No PO Box Shipping: Please note that we cannot ship to PO boxes. Ensure that a valid street address is provided during checkout for timely delivery.

Order Tracking

✧ Tracking Your Order:
Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery. You can log in to your account on our website to view the status of your order or reach out to our customer support team at  hello@wilsongerard.com for assistance.

At Wilson Gerard Jewelry, we strive to ensure that your jewelry arrives safely and on time. If you have any further questions or special shipping requests, feel free to contact us.