Lifetime Warranty

At Wilson Gerard Jewelry, we are committed to providing you with exceptional quality jewelry and craftsmanship. To give you complete peace of mind, we proudly offer a 2 Year Warranty + Life Time Support on all our pieces. With this promise, you can rest assured that we will lovingly care for your Wilson Gerard jewelry whenever it requires servicing.

Our Promise

Complimentary Repairs: We stand by the quality of our work and will repair your jewelry at no additional labor cost within the first two years of ownership (excluding focal stone replacement). After this period, we will continue to repair your jewelry for a small labor or material fee.
Free Cleaning & Inspection: Send your jewelry to us anytime for a free thorough cleaning and inspection to ensure it stays radiant and in excellent condition.
Damage Assessment: If your piece sustains damage beyond normal wear and tear, our repair specialists will evaluate the work needed and communicate any associated costs before proceeding.

Warranty Limitations

While we strive to offer the best care, the following limitations apply to our Lifetime Warranty:

Replacement of Lost Center/Focal Stones:
- The warranty does not cover the replacement of lost or damaged center stones. We highly recommend insuring your jewelry for added protection in such cases.
- For unique stones, we will do our best to replace them with a comparable option, but variations in color, type, or size may occur due to availability.
Third-Party Repairs:
- The warranty is void if the piece is resized, polished, or repaired by a third-party jeweler. To preserve the integrity of your jewelry, please contact us directly for any servicing needs.
Shipping and Customs Fees:
- Customers are responsible for all shipping costs (to and from Wilson Gerard Jewelry) for cleaning, inspection, and repair services.
- International customers are responsible for any import duties or customs fees associated with repairs or returns.

Normal Wear and Tear

If your jewelry shows signs of normal wear and tear (e.g., scratches or slight loosening of settings), this is natural for fine jewelry worn daily.
Repairs that go beyond normal wear and tear will incur additional costs for labor and materials.

How to Request a Repair or Cleaning

Contact Us:
- Email us at hello@wilsongerard.com with details about your jewelry and the service needed.
Shipping Instructions:
- After evaluating your request, we will guide you on how to ship your jewelry to us safely.
Open Communication:
- Our skilled repair specialists will assess your piece and keep you informed about the repair process and any applicable costs.

Frequently Asked Questions

Q: What if I lose a center stone?
We recommend obtaining insurance for your jewelry to cover lost or damaged center stones. While we will do our best to assist with replacement, the cost and availability of focal stones are not covered under the warranty.

Q: Can I take my jewelry to another jeweler for repairs?
For your safety and the longevity of your jewelry, we do not recommend third-party repairs. Doing so will void our Lifetime Warranty.

Q: How much will repairs cost after two years?
Costs will depend on the type of repair and materials required. We will provide a detailed estimate before proceeding with any work.

Contact Us

For questions or to schedule a service, please reach out to us at:
Email: hello@wilsongerard.com
Phone: +1 (929) 560-0235