Yes, we do. You have to share your dream jewelry images with us and we will create it for you.

We will be pleased to receive the customized and personalised order. We have a simple procedure for customized orders, the steps are as below...

1. Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
2. We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
3. Once the CAD is approved from your side. We will Cut & Polish your Leb- Gown Diamond and start the jewelry manufacturing process.
4. When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.

→ Hurry! Now you will have it in your hand in a short time.

At Wilson Gerard Jewely, we believe your jewelry should reflect your unique style. That’s why we offer a range of customization options:

• Diamond Alternatives: Swap Lab-Grown Diamonds for Natural Diamonds, Sapphires, Emeralds, or other gemstones to create your perfect piece.
• Prong Style Adjustments: Modify prongs from classic to claw or other styles to suit your design preference.
• Design Enhancements: Make small adjustments like altering the band thickness or adding subtle elements for a minimal fee.
• Major Design Changes: For significant changes—like combining two designs, resizing stones, or adding intricate features—additional charges may apply. Some extensive modifications may classify the design as custom at our designer’s discretion.

To explore the possibilities and request a personalized quote, please contact us at hello@wilsongerard.com. Let us craft a piece as unique as you!

Absolutely! All our designs are fully customizable to suit your preferences. Choose from a variety of center stone sizes, ranging from 0.30 carats to 10.0 carats, and shapes like oval, pear, brilliant, and more. We’re here to help you craft the perfect piece. Contact us to explore your options!

A lab-grown diamond is a beat alternative of real diamond that is made by scientists who recreate the same circumstances used by nature, only this process takes a few months instead of millions of years. These diamonds are also called eco-friendly OR Conflict diamonds.

Yes, Lab-Grown diamonds have the same chemical makeup as 'Natural/Real' Diamonds. They also come with a diamond authenticity certification from International Diamond Laboratory.

Yes! You’ll receive a FREE IGI Authenticity Certificate with every Lab-Grown Jewelry purchase, ensuring certified quality and trust in every piece.

Yes! All our jewelry is crafted in Solid 10KT, 14KT, or 18KT Gold, available in White, Yellow, or Rose Gold, as well as 950 Platinum for a luxurious touch.

Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship from our manufacturing unit, we will send it to the International hallmarking laboratory, where they will check the metal authenticity & stamp on it.

Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2- 3 weeks plus shipping time. Custom, Customized, and Engraved pieces will require additional time.

Need your jewelry sooner? We’ve got you covered! With our Rush Order Service, you can receive your dream jewelry in time for life’s most precious moments. For a 100$ USD rush fee, we prioritize your order to ensure timely delivery.

Contact our team at hello@wilsongerard.com to confirm exact manufacturing timelines and make your special occasion even more unforgettable

Yes, we ship our jewelry all over the world.

Once your jewelry is dispatched from our manufacturing unit, you will receive tracking details to monitor your shipment's journey. Should you encounter any issues with tracking, our support team is here to help. Reach us anytime at hello@wilsongerard.com.

Yes, you can change the address before the item ships from our manufacturing facility by sending a direct message; once the item is shipped out, you can't change it. We will not be responsible for any loss of parcel that occurs due to a wrong address.

Yes, you can cancel your order within 24 hours of placing it for a full refund. For cancellations made after 24 hours, a 30% fee will be applied to cover manufacturing costs.

We encourage you to contact our customer support team before canceling your order. If you have concerns or questions, we’re here to address them and provide solutions within 24 hours. Your satisfaction is our priority!

We will accept returns and exchanges on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 30% restocking fee. If you want to exchange your piece, we'll apply the full amount of your original purchase to a new purchase of equal or greater value. Read our Return & Refund Policy HERE.

Custom-designed merchandise, class rings, and special, customized design items engraved with personalized information cannot be returned or exchanged.

Yes, absolutely!

If you own a Wilson Gerard Jewelry piece (excluding full eternity band styles), we’re happy to offer complimentary resizing for your jewelry.

For full eternity bands, resizing is not feasible due to their unique design. However, we can provide a replacement in your correct size, subject to a $100 fee. To proceed, please confirm your ring size with us before we begin production on your piece.

For more details on returns, resizing, and repairs, click here.
Have additional questions? Email us at hello@wilsongerard.com.

Your satisfaction is our priority, and we’re here to ensure your Wilson Gerard Jewelry is a perfect fit!

At Wilson Gerard Jewerly, we stand by the quality and craftsmanship of every piece we create. That’s why we offer a Limited Lifetime Warranty on all our lab-grown diamond jewelry. Rest assured, whenever your treasured piece needs servicing, we’ll handle it with care and expertise for as long as you own it.

Enjoy Complimentary Cleaning & Inspection
Want to keep your jewelry shining as bright as the day you got it? Send it to us for a FREE professional cleaning and inspection—because you deserve to show off that shimmer and sparkle every day!

For full details, visit our Repairs & Warranty page or reach out to our support team. We’re here to help you cherish your jewelry for a lifetime!

Jewelry care is a very important part once you use them on a regular basis. Read our blog to get tips to care jewelry at your home... READ

Have Questions? Reach Out Anytime!
We’re available 24/7 to assist you with any queries or support.

Email: hello@wilsongerard.com
Call/WhatsApp: +1 (929) 560-0235

We're here to assist you and will get back to you as soon as possible!

Yes, we offer free engrave service on our all precious fine jewelry

Yes. If you prefer to place your order over the phone, we are happy to assist you for all of your questions. You can reach us at +1 (929) 560-0235 anytime.

Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.  

We do not sell only settings. Our settings are made-to-order, with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi-mounts. Please let us know if we can assist you with selecting a center diamond.

Yes, we offer payment plans. You can make your payment in 3 different parts of your total amount.

First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes, we will do so as per your request.

Second: Another 35% Payment. Now, we will start the cutting & polishing process of your diamond and send the video of your forever one diamond.

Third: Rest of 30% You have to play before we ship your jewelry. Once your jewelry is ready to ship, we will share the images & video to confirm with you and ship with express courier service.

Yes, we do make men's jewelry on a customized order basis. Please send us an image, and we will recreate it for you.